We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lordsoffur.com.
Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lordsoffur.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lordsoffur.com.
Effective Date: June 2024
1. RETURNS AND EXCHANGES
At LordsOfFur, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:
2. ELIGIBILITY FOR RETURNS AND EXCHANGES
- You may request a return or exchange within 30 days of receiving your order.
- To be eligible for a return or exchange, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.
- Items that are not eligible for return or exchange include [list any specific items or categories that are non-returnable, e.g., perishable goods, personalized items, etc.].
3. HOW TO REQUEST A RETURN OR EXCHANGE
To initiate a return or exchange, please follow these steps:
a. Log in to your LordsOfFur account.
b. Go to your order history and select the order containing the item(s) you wish to return or exchange.
c. Follow the provided instructions to request a return or exchange.
d. Once your request is approved, you will receive further instructions on how to return the item(s).
4. RETURN SHIPPING
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
- If a return is approved, we will provide you with a return shipping address.
5. REFUNDS
- Refunds will be issued in the original form of payment used for the purchase.
- Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
- Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.
6. EXCHANGES
- If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
- If the requested exchange item is not available, we will issue a refund for the original purchase price.
7. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact our customer support team at info@pawsomemasterpiece.com within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.
8. CHANGES TO THIS RETURN POLICY
LordsOfFur reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with LordsOfFur, you agree to the terms and conditions outlined in this return policy.